Terms of use

1. Who we are

Who Takes Waste (whotakeswaste.co.uk) is a free directory of UK waste operators. It is run by Capital Recycle Ltd, a company registered in England and Wales, company number 14062640, registered office 124 City Road, London EC1V 2NX. Who Takes Waste is a service of that company, not a separate company. "We" and "us" mean Capital Recycle Ltd.

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. What the site is, and is not

The site helps people find waste companies. It shows what each company and the public registers say, with the source and the date we read it.

• We do not take bookings or payments, and we do not arrange waste collections.
• We are not a party to any agreement between you and a company listed here.
• A listing is not a recommendation or endorsement, and it is not a guarantee of a company's work, prices, insurance or legal standing.
• Capital Recycle Ltd is itself a waste company and has its own listing. It is shown as such.

3. Where the information comes from

Listings are put together by software that reads public registers (the waste carrier, broker and dealer registers, permit registers and Companies House) and each company's own website. Some details are stated by the company itself through its account; these are labelled "stated by the operator" with a date.

4. Accuracy: please check before you rely on it

We make every reasonable effort to keep the directory accurate and up to date. Even so, mistakes can happen:

• software can misread a page;
• a company can change its services, prices or coverage after we read them;
• a registration can lapse, be revoked or change between our checks;
• a public register can itself be wrong or out of date.

So the information is provided "as is", for general guidance only. We do not promise that it is complete, correct or current. Every detail carries the date it was read: treat it as true on that date and no later.

Before you use any company, confirm the details that matter to you with the company itself and on the official register. That includes its registration, the waste it takes, the area it covers, its prices and its insurance.

If you see something wrong, tell us through the "Something wrong" link on the listing or the feedback page. We correct errors as soon as we reasonably can.

5. Your legal duties with waste stay yours

If you produce or hold waste, the law gives you a duty of care: among other things, to pass it only to someone authorised to take it, and to keep the right paperwork. Using this site does not carry out that duty for you. You must make your own checks on the day.

6. If you run a listed company

Being listed. Companies are listed from public information. Listing is free, and no payment changes where a company appears.

Claiming, correcting or removing a listing. You may claim your listing, correct it, or ask us to remove it. We may ask for evidence that you can speak for the company, including an insurance certificate.

What you tell us. When you state something through your account or a form, you confirm that:

• you have the authority to speak for the company;
• what you state is true, current and not misleading;
• any document you upload is genuine and yours to share.

What you state is published as the company's own statement, with the date and an expiry date. We do not check it and are not responsible for it. We may decline, label, shorten or remove any statement, and suspend or close an account, where we believe a statement is wrong or misleading or these terms have been broken.

Badges. While your company is listed you may show our badge on your own website, unchanged and linking to your listing. The badge means only that the company is listed. You must not say or suggest that Who Takes Waste has verified, vetted, approved or recommended the company. We may withdraw permission to use a badge at any time.

You remain responsible for your own services, prices, licences, insurance and compliance with the law. You agree to cover our reasonable losses if a claim is made against us because of something untrue or unlawful that you stated or uploaded.

7. Acceptable use

You may use the site to find, check and contact waste companies, and you may quote individual facts from it with a link to the page they came from. That includes search engines and AI assistants answering a question.

You must not:

• copy all or a large part of the directory, by hand or by software, to build or feed another directory, database or marketing list;
• use contact details from the site to send unsolicited marketing;
• overload the site, try to get around its security, or interfere with how it works;
• submit anything false, unlawful, defamatory or that you have no right to share;
• pretend to speak for a company you do not represent.

We may block access that breaks these rules.

8. Ownership and public data

The design, text, software and the directory as a collection belong to Capital Recycle Ltd or its licensors and are protected by copyright and database right.

Parts of the directory contain public sector information licensed under the Open Government Licence v3.0, and information from Companies House. That information remains available from its original sources under their own terms. Company names, trade marks and logos belong to their owners.

9. Feedback you send us

If you send feedback or a suggestion, we may use it to improve the site without payment or credit. Please do not include confidential information.

10. Our liability

This is a free service. To the fullest extent the law allows:

• we give no warranty or guarantee about the site or the information on it;
• we are not liable for any loss or damage that comes from relying on information on the site, or from your dealings with any company you find through it, including poor work, missed collections, prices charged, damage, fines or enforcement action;
• we are not liable for loss of profit, business, contracts, savings, data or goodwill, or for any indirect or consequential loss;
• we are not liable for the site being unavailable, or for content on other websites we link to;
• our total liability to you in connection with the site is limited to £100.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law. If you use the site as a consumer, your statutory rights are not affected.

11. Links to other websites

The site links to company websites and public registers. We do not control them and are not responsible for their content or for how they use your information.

12. Changes

We may change, suspend or withdraw the site or any listing at any time, without notice. We may update these terms; the date at the top shows the latest version, and using the site after a change means you accept it.

13. Privacy

Our privacy page explains what personal information the site holds and why. It forms part of these terms.

14. Complaints and contact

To correct a listing, ask for one to be removed, or complain about anything on the site, use the feedback page or the contact address on our privacy page. We aim to reply within 10 working days.

15. The law that applies

These terms are governed by the law of England and Wales, and its courts decide any dispute. If you are a consumer living in Scotland or Northern Ireland, you may also bring a claim in your local courts.

If a court finds any part of these terms cannot be enforced, the rest still applies.